F&Q
How many languages do the translator support?
Support up to 112 languages online voice translation (with the software upgrade, the supported languages will increase).
Do the translators speak British or American English?
All translators of VORMOR speak both British and American English. You can choose which one you prefer.
How long does it take to fully charge?
It takes about 2 hours to fully charge the translator when it's completely out of power.
How can I connect the VORMOR device to a WiFi network?
Click on the WiFi icon on the main screen. Once it is activated, you can set up a WiFi network. Choose from the list of available networks that you want to connect to. If the network requires a security key, enter it and confirm it by pressing “ OK“. VORMOR automatically stores the network to which it is connected and the password needed for log in.
Can I connect to a secured WiFi network? How do I enter the password?
Make sure that the WiFi module is turned on and then go to “Settings“, select the tab marked “ WiFi configuration“. You will see a list of available networks. After clicking on the selected network a window will appear to enter the password. Enter the password and confirm by clicking “ OK”.
How can I connect the VORMOR device to a WiFi network?
Click on the WiFi icon on the main screen. Once it is activated, you can set up a WiFi network. Choose from the list of available networks that you want to connect to. If the network requires a security key, enter it and confirm it by pressing “ OK“. VORMOR automatically stores the network to which it is connected and the password needed for log in.
The device does not pronounce the translation.
First, check the volume level by pressing the “Volume +”. If it is set correctly, make sure that the function of pronunciation is available for that language in your translator. If both of these conditions are met and the device still does not pronounce the translation, please contact us: by phone, e-mail or using the form.
How long does it take to fully charge?
It takes about 2 hours to fully charge the translator when it's completely out of power.
What to do if my translator doesn’t translate or translates slowly?
Please press the translation button and start speaking after the "beep" sound. The accuracy of translation can be affected by many factors, such as accent, pronunciation accuracy, word accuracy, and environmental noise. These factors may influence the voice recognition, so it's recommended to use a standard accent.
How long is the warranty?
1-year warranty for spare parts provided by the dealer in the US.
How long will it take for the item to be delivered?
The orders within the US&CA are delivered within 5-7 day.
The orders within the EU&UK are delivered within 7 day.
The orders within the JP are delivered within 5 day.
What's the cost of the shipping?
Within the United States,the shipping cost would be free!
What payment methods are available?
Within the United States,the shipping cost would be free!
Where can I check the tracking number?
The tracking number will be automatically sent once we fulfilled the order. It will send to the email address that you used to place the order.
Can I return the device?
Yes. You have 30 days to return the item.
I returned the device, when will I get a refund?
We have 14 days to return the money from the moment the device arrives in our warehouse. In most cases it takes only a few days.